Privacy Policy

• Account data — name, mobile number, email (optional), and role (customer or shop owner).
• Orders & commerce — products viewed, cart, orders, delivery addresses, and status updates.
• Location — when you allow it, for delivery and neighborhood matching.
• Photos & media — profile pictures and product images you upload.
• Device & usage — push tokens, essential app activity, and diagnostic data from platform providers.
• Communications — support messages and one-time SMS verification codes.

• Create and secure your account, including phone verification.
• Process orders, coordinate payments, and manage deliveries.
• Show relevant products, shops, and notifications.
• Improve reliability, prevent abuse, and provide support.
• Meet legal obligations when required.

We do not sell your personal data. We share information only when needed to run the service:

• Shop owners fulfilling your orders
• Cloud hosting and API infrastructure
• Firebase (Google) — authentication, messaging, storage
• SMS providers for verification codes

We retain data while your account is active and as needed for legal or dispute purposes. We use HTTPS encryption, access controls, and industry-standard practices — though no system is perfectly secure.

• Update profile and addresses anytime in the app.
• Disable location or notifications in device settings.
• Request account deletion or ask questions via email below.

Qopcha is not directed at children under 13. We may update this policy; the date at the top will reflect changes.